We have put together answers to some of the questions that our customers ask the most. If you don't see your question here, please don't hesitate to get in touch with us.
1. Do you ship for free?
Yes! All orders get free standard shipping anywhere in the world. No extra fees.
2. How long does it take to deliver?
We process orders in one to three business days. Delivery usually takes 5 to 12 business days, but this depends on where you live.
3. Do you send things to other countries?
Of course. We ship to most countries around the world, and shipping is always free.
4. What kinds of payment do you take?
We process payments safely and reliably through PayPal and credit cards.
5. What is your policy on returns?
If you haven't used or worn the items and they are still in their original packaging, you can return them within 90 days of delivery.
6. How do I ask for my money back?
We will process your refund within seven business days of receiving your return and send it back to the same payment method you used to pay.
7. Can I trade something?
Yes, if you ordered the wrong size or color, email us at contact@ShopMatterhorn.shop to set up an exchange.
8. How do I keep track of my order?
We'll send you an email with a tracking number after your order ships so you can see where it is.
9. What if I put in the wrong address for shipping?
Please get in touch with us right away. We will change your information if the order hasn't been shipped yet. We can't promise to deliver the package again if it has already been sent.
10. How do I get in touch with customer service?
You can get in touch with us at: 📧 contact@ShopMatterhorn.shop
Call +49 548 464 665